News

Coronovirus Guide for Patients

While we are on a limited schedule and unable to see all of our patients, we would like to direct you to this link to the American Academy of Ophthalmology’s collection of EyeSmart articles for basic facts about coronavirus eye safety, what to do about monthly eye injections and home remedies for simple eye conditions.  Please don’t hesitate to call our office with any questions or concerns you may have.


Please Read: Changes Due to COVID-19

At Retina of Coastal Carolina, health and vision of our patients is paramount. Information about COVID-19 is changing rapidly.  The doctors and management are continually monitoring the situation.   We are receiving daily updates from the American Academy of Ophthalmology and the Centers for Disease Control so we can make decisions that are in the best interest of our patients and our staff. 

The practice is postponing non-essential patient appointments that can be safely delayed.  If you have not already been contacted by our office and would like to confirm the status of your appointment, please call us at 910-254-2023.  If you are experiencing a fever, respiratory issues, or have recently traveled or come in contact with anyone who has traveled, please call us to reschedule.

Patients arriving for appointments will be pre-screened before entering the building.  If you are experiencing a fever, respiratory issues, or have recently traveled or come in contact with anyone who has traveled, we will reschedule your appointment for a later date. Otherwise, we will ask you to wait in your car and a technician will come get you or call you on your cell phone when it is your time to be seen.  Patients dropped off by transportation or who have mobility issues will be permitted to sit in the waiting room.  We ask all family members and visitors to wait in the car. If necessary for the patient, one visitor will be permitted to accompany the patient. 

Please be assured that we have implemented extra cleaning measures in our clinic.  After each patient is seen, we wipe down chairs, equipment, and countertops in each exam room.  The entire clinic is sanitized every evening and additional cleaning throughout the clinic is performed during the day. 

We have implemented a staffing segregation structure that will insulate us from any potential risk and ensure that we continue to have a doctor and staff available for patients with emergent needs. Patients may not be seeing the doctor they regularly see.

We ask for your patience and understanding as we do our best to navigate this fluid situation.  If you have any questions or concerns, please do not hesitate to call our office. 


A Big Milestone!

Meet Martha Spike, Business Operations Manager. We are thrilled to share the news that March 1st marks the 10-year anniversary of Martha joining Retina of Coastal Carolina. Martha’s knowledge, guidance, and expertise over the years has been a tremendous asset to the practice. We are lucky to have her!


Farewell….

After 19 years with Retina of Coastal Carolina, Kim Lehmann decided it was time to retire.  We wish her well in her journeys to far away places and right here at the beach!  


RINGING IN THE NEW!

As we enter a new year, we wish everyone a healthy and happy start to 2020.  Many insurance plans operate on the calendar year meaning our business office staff are extra busy verifying benefit plans for our patients.  If your coverage has changed since you were last in our office, give our office a call with your new information so we have that documented before you arrive for your appointment.  You can also provide that information via your patient portal, eliminating your possible need to hold or leave a voice mail message.  HAPPY NEW YEAR!

 


Employee Accomplishments

We would like to congratulate several staff members for successfully obtaining specialized certifications.  Andrea Warren, Liz Jefferys, and Martha Spike all completed their certification as Ophthalmic Coding Specialists in Retina (OCSR), confirming their expertise and proficiency in retina coding.  Amber Dickens is now a Certified Ophthalmic Assistant (COA), demonstrating her knowledge in key areas of our retina practice.  We are proud of our staff for their accomplishments and their dedication to the care of our patients.


And Pumpkin Time!

In the spirit of the season ROCC employees have created their own pumpkin masterpieces.

 

The festive creations are on display in our Wilmington office. Patients ‘voted’ for their favorite pumpkin and our winner is Asia for her Pikachu, a Pokemon character. Second place went to Martha for her Cinderella creation.  Third place went to Noelle for her Witches Willow.

Thanks to everyone who participated. The creations will continue on display for a short time for patients and visitors to enjoy.


Welcome Our Practice Administrator

Retina of Coastal Carolina is pleased to have Catherine Helgesen join our practice as our Administrator.

Catherine started on a part time basis earlier this year but as of September she is fully involved and on site in our Wilmington office.
Catherine brings prior practice administration experience together with years as a local certified public accountant. Her energy, experience and knowledge make her a welcome addition to our practice as we work to provide the best in retina care.


Meet Out New Clinic Supervisor

CONGRATULATIONS KELSEY!

Kelsey was promoted to Clinic Supervisor this summer as her predecessor re-located out of state. Kelsey has been an important part of the clinical team at Retina of Coastal Carolina since 2013. While continuing to serve patients off and on the clinical floor, Kelsey is taking on more responsibilities as she joins the management team.
In recognition of her performance and her connection with patients and staff, Kelsey was our most recent ‘pink flamingo’.

Thanks Kelsey for all you do!


After 21 Years…

Dr. Erik van Rens is retiring from Retina of Coastal Carolina. Joining our practice in year 2, he will be greatly missed by patients and staff. We wish him many more years to enjoy his hobbies, children and grandchildren.

 

We zullen je missen!